Director of Client Success, CPG & Retail
Annual Salary Range- $125,000-$145,000
Company Overview: Salient specializes in enhancing performance across core business processes by partnering with clients to:
- Understand roles and functions within processes
- Document decision points associated with each role
- Define productivity and success metrics for each role
- Provide actionable intelligence for ongoing performance evaluation and improvement
Salient delivers tailored, validated, and automated solutions customized to client terminology, data sources, and industry segments, supported by our proprietary software platform. This platform empowers critical roles with tools to assess activities, study underlying variables, and identify improvement opportunities.
Position Overview: The Director of Client Success is a pivotal leadership role within the Client Success team, integral to delivering Salient’s value proposition. This position oversees the Client Success Representatives from pre-sales through the entire client engagement process.
Education and Experience Requirements:
- Bachelor’s degree in Business, Finance, or a related field (Master’s degree preferred)
- Over 5 years of billable professional business consulting experience (minimum of 50% billable time), with a history of meeting services revenue targets
- At least 5 years of experience in a management or supervisory role
- 5+ years of experience selling and servicing CPG suppliers, wholesale, and retail industry verticals
Primary Duties and Responsibilities:
- Define, develop, and enhance methods and tools used by the Client Success Team to achieve high standards
- Supervise Client Success Representatives, ensuring consistent application of methods and quality standards while identifying improvement opportunities
- Function as a Client Success Representative for high-impact opportunities and key accounts
- Serve as an escalation point for Client Success Representatives, providing support for at-risk projects, accounts, or high-value opportunities
- Collaborate with other departmental leaders to define, oversee, and improve processes for interaction between Client Success Representatives and other Salient delivery team members, including Software Engineers, Data Architects, Data Analysts, Client Support, and Sales
- Oversee company-wide processes including recruitment, performance management, coaching, mentorship, and staff development.
- Travel as needed, up to 50%
Required Skills:
- Expertise in managing client sales and service teams
- Strong team-building skills, including hiring, training, mentorship, and conflict resolution
- Excellent oral and written communication skills
- Proficiency in analyzing and interpreting analytical studies for business-relevant outcomes
- Experience in Sales Engineering, including client discovery, product demonstrations, and proposal composition
- Proven experience in developing and maintaining practice standards within a professional services context
- Knowledge of Project Management (PMBOK), Business Analysis (BABOK), and Business Process Management (BPM CBOK) principles
Salient Corporation is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, marital status, military status, veteran status, age, national origin, citizenship, ancestry, disability, predisposing genetic characteristics, domestic violence victim status, or any other status protected by law.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.